caniasERP Issue Management (ISM) module ensures that customer satisfaction and suggestions as well as customer complaints are categorized and kept in a single information pool. Thanks to this module, all complaints, suggestions and satisfaction feedbacks can be tracked and necessary actions can be taken. The "past" feature of the module provides information about the entire communication process involving the relevant customers or the contact persons.
Preparation before the training: Having already gone over the project steps in ANALYZE transaction.
Level of Knowledge:
- Having already participated ISM- Issue Management training and successfully passed the exam.
In the end of ISM-Issue Management Implementation Training participants will be able to;
- analyze the needs of a company based on the standarts before the implementation.
- can determine the roadmap in line with the needs of the business and make a standard implementation by making the necessary setups with the advanced concept and sectoral knowledge acquired.